Shipping and Delivery Policy
Last Updated: September 10, 2025
Effective Date: September 10, 2025
At MasterDiscs (masterdiscs.com), we are committed to delivering your physical media collections safely, quickly, and securely—no matter where you live in the world. Every disc order is professionally inspected, packed with heavy-duty protective materials, and shipped with end-to-end tracking.
Please review our complete shipping guidelines below.
1. Processing & Handling Time
• Processing Window: All orders are processed, verified, securely packaged, and dispatched within 1–3 business days (Monday – Friday, excluding public holidays).
• Quality Check: Before dispatch, multi-disc box sets and disc hubs are inspected to minimize the risk of loose discs ("floaters") during international transit.
• Order Confirmation: As soon as your order is placed, you will receive an immediate order confirmation email.
2. Estimated Delivery Times & Shipping Zones
We ship worldwide. Estimated transit times start once your tracking number is generated and the package is handed over to the postal/courier carrier:
Destination / Region | Estimated Transit Time |
|---|---|
| United States & Canada | 7 – 12 Business Days |
| United Kingdom & Europe | 8 – 15 Business Days |
| Australia & New Zealand | 8 – 12 Business Days |
| Rest of the World (Asia, Latin America, etc.) | 8 – 20 Business Days |
3. DDP Guarantee: All-Inclusive Pricing (No Hidden Customs or VAT Fees)
We ship all international orders on a DDP (Delivered Duty Paid) basis:
• 100% Tax & Customs Covered: All applicable import duties, customs clearance costs, and VAT/sales taxes are fully included in the price you see at checkout.
• Zero Doorstep Fees: You will NEVER be asked by local customs, courier drivers, or postal carriers to pay unexpected fees or import duties upon delivery.
• What you pay at checkout is the absolute final price—guaranteed.
4. End-to-End Tracking & Shipment Updates
• Automated Tracking Email: As soon as your order is dispatched, our automated system will send you a Shipping Confirmation Email containing your tracking number and carrier link.
• Live Updates: You can click the tracking link in your email at any time to view real-time location updates from dispatch to doorstep delivery.
• Tracking Activation: Please allow 24–48 hours after receiving your shipping confirmation for the carrier's initial tracking scans to appear in the system.
5. Heavy-Duty Protective Packaging (Collector Standard)
We know how disappointing it is to receive a crushed box set or scratched disc. That’s why we take packaging seriously:
• Individual Disc Cases: Shipped in tear-resistant, multi-layered bubble mailers with internal cushioning.
• Complete Series & Large Box Sets: Packed in rigid, reinforced cardboard boxes with extra corner protection and bubble wrap to ensure mint condition arrival.
6. Address Corrections & Order Modifications
• Please double-check your shipping address (including apartment, suite, or unit numbers and postal codes) before completing checkout.
• If you need to make an address change, please contact us immediately at [email protected] within 12 hours of placing your order.
• Once a package has been processed and handed over to the carrier, we cannot alter the delivery address.
7. Damaged, Lost, or Delayed Packages (180-Day Protection)
Your purchase is 100% protected by our 180-Day Guarantee:
• Damaged in Transit: If your package arrives crushed, or if any disc is scratched or cracked, simply email us a photo/video. We will immediately dispatch a 100% FREE brand-new replacement package or issue a full refund—your choice!
• Lost in Transit: If your tracking status has not updated for more than 15 consecutive business days, or if the carrier confirms the package as lost, we will reship a new order at zero cost to you or provide an immediate full refund.
8. Contact Our Shipping Support Team
Have questions about your delivery status or international shipping options? Our team is here to assist you:
• Website: masterdiscs.com
• Customer Support Email: [email protected]
• Operating Hours: Monday – Friday, 9:00 AM – 6:00 PM (EST)
• Response Time: Within 24–48 business hours